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SEE THE DIFFERENCE

A proper finish.
Details included.

Useful records for the next question, service visit, or property handover.

Illustrative example · A two-bath home
EXAMPLE 01Sample documents · Not a customer record

03 / THE CLOSEOUT PACKET

The job is finished.
The details stay with you.

A useful record for the owner, builder, or person maintaining the property.

01 / FIND THE RIGHT PART

Your equipment, documented.

RecordWhat your packet contains
Equipment identityManufacturer, model, serial number, and installation date
LocationWhere each unit and relevant shutoff is located
Product documentsManuals and registration details where applicable
Installed selectionFinal approved equipment and any accepted substitutions

02 / KNOW WHAT WAS DONE

The work and its checks.

Scope & photos

Completed scope, approved changes, and relevant installation photos.

Tests & inspections

Applicable test records, inspection status, and outstanding follow-up.

Project drawings

As-builts or marked-up drawings where included in the project scope.

03 / LOOK AFTER IT

Warranty and maintenance, together.

Care itemWhat you receive
Equipment warrantyProduct terms, registration information, and claim route
Workmanship termsThe written installation coverage agreed for the job
MaintenanceTasks and intervals based on the installed equipment’s instructions
Getting helpThe responsible service contact and information to provide

04 / KEEP FOLLOW-THROUGH VISIBLE

Every open item has an owner.

The final checklist records the issue, responsible person, agreed next action, and completion status. Open items stay visible until resolved.

Homeowner

Find your equipment details, shutoffs, and care information quickly.

Builder

Hand over an organized plumbing record with the property.

Facility manager

Keep asset records and maintenance instructions with the building.

This example shows the packet structure. Actual job photos, test results, serial numbers, and warranty documents belong to the completed project.

Expect a clearer handoff.

Tell us about your home, building, or next project.

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